IT Services

The Palo Alto College Information Technology Services (ITS) department is committed to providing quality technology resources and support to students, faculty, staff, and the college community.

ACES & Technical Support

Palo Alto College Helpdesk
Phone: 210-486-3777 (select option 1)

Hours of Operation
Monday-Friday 7 a.m.-7 p.m.

 

Alamo Colleges Helpdesk
Phone: 210-485-0555 (select option 4)
Toll Free: 866-493-3947

Hours of Operation
Monday - Friday: 8 a.m.–midnight
Saturday: 9 a.m.–9 p.m.
Sunday: 11 a.m.–midnight

 

Caller Checklist
When calling, please have the following information readily available

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

Technology Resources